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Verified Docs. Simplified Access.
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Role
UX Intern
4 Designers
8 Weeks
Responsibilities
Product Design
Strategic Thinking
BilliMD is a tech healthcare company that offers medical credentialing and billing services for healthcare providers using AI to streamline credentialing and the billing cycle.
To simplify and centralize the complex process of insurance credentialing, we designed the Credentialing Tracker, a real-time dashboard that gives healthcare providers full visibility into their credentialing journey across selected insurance plans.
The interface organizes tasks into To Do, In Progress, and Completed stages, offering transparency on each specialist’s status. Users can monitor upcoming insurer requirements based on demand, access live updates from their assigned specialists, and reference archived enrollment records all in one place. This feature empowers users to stay informed, reduce delays, and take control of the credentialing process with confidence.
As a UX intern stepping into the healthcare space for the first time, my mentor encouraged me to begin by building a foundational understanding of the industry. I started by learning about the healthcare system, the credentialing process, and BilliMD’s role within it. Through this, I gained insight into the critical importance of credentialing in upholding healthcare standards and ensuring that patients are treated by qualified, trained, and licensed providers. While I learned a great deal overall, here are the key takeaways most relevant to this specific project:
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The credentialing process can take anywhere between 90-150 days through multiple steps such as application, verification, peer review, committee decisions, and privileging (permission for specific services). Credentialing delays can negatively impact a healthcare providers ability to legally practice medicine.
Credentialing isn’t permanent, providers must be recredentialed every 2–3 years to stay compliant with medical and insurance standards. Missing a renewal can lead to suspension of privileges or loss of reimbursement, so tracking expiration dates and recredentialing status is critical for uninterrupted care and billing.
Without visibility into progress, providers risk missing deadlines, losing revenue, or being unable to treat patients due to incomplete enrollment with insurance networks. A centralized tracker helps surface critical updates, avoid bottlenecks, and ensure timely enrollment
Before jumping into design, I took time to familiarize myself with BilliMD’s design system to ensure consistency across the product. I reviewed their components, layout patterns, typography, and color usage to understand how they approach hierarchy, accessibility, and user interaction. This helped me design within existing guidelines while identifying areas where the system could support a new feature like the Credentialing Tracker. Aligning with their design language early on allowed me to focus on solving the user problem without reinventing established patterns.
After wireframing several layout options for the Credential Tracker, I submitted my first design. My main goal was to ensure users had access to all the essential information, such as the progress of selected insurance plans, filters for easier navigation, and feedback on completed tasks nearing expiration. I also aimed to highlight urgent tasks that were blocked, close to expiring, or required immediate attention.
Feedback & Issues Identified:
→Overuse of bold styling diluted its impact.
→The design lacked clear prioritization of tasks.
→Some components, like the expiration filter and profile icon, were unnecessary and added clutter.
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I went into my second round of designs with a focus on clearly showing task priorities, establishing a stronger visual hierarchy, and removing unnecessary clutter from the interface.
Feedback & Issues Identified:
→Needed more clarity on the purpose of each column.
→Due dates for tasks weren’t immediately clear
→Stakeholders requested a more modern visual design to better reflect the product's goals and audience.
In these final designs, we modernized the web, mobile, and tablet versions of the Credentialing Tracker page by redesigning the dashboard, revising key components like the search function, and updating the iconography. We also refined the language to make it clearer which insurance plans take priority. Additionally, we applied color theory by adding colored backgrounds to columns, helping to visually distinguish sections and emphasize their purpose.
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This project taught me that clarity and prioritization are essential in complex systems like credentialing. I learned to use visual hierarchy and color purposefully to reduce clutter and guide user focus. Collaborating with stakeholders helped me translate abstract feedback into clear UX solutions, while working with developers improved my ability to communicate and design within technical constraints. Overall, I gained a deeper understanding of how to balance user needs, business goals, and technical feasibility in my design process.
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